Every week, enquiries go unanswered, cancellations leave slots empty and claims go unbilled. Not because your team is slow, but because the work sits between the systems and nobody owns it.
Built for fertility, dermatology, dental, physiotherapy and private GP practices, where one empty slot is worth more than a day of admin.
Work abandoned enquiries, cancellations, recalls, unpaid appointments and unfinished patient journeys before value disappears.
Take on the chasing, checking, processing and coordination that still sits between systems.
Access scoped to each role, bulk exports and unusual access flagged, every decision logged. Your records stay yours and are never used to train a model.
Your patient record, booking, CRM and payments stay exactly where they are. Agents work across them, move the work forward, and hand judgement back to your people.
A cancellation cannot be sold later.
Work that lives in your coordinator’s head and on a whiteboard.
Chased to a finish, handed over the moment judgement is needed.
Most breaches are not attacks. They are people who already have access.
Your rules enforced, outliers flagged, every decision logged. Special category data under Article 9, 72 hours to report to the ICO, and your data never trains a model.
Each agent owns a defined job, works it to a finish and hands off when a person is needed.
Answers routine enquiries, collects information, follows up and routes or books.
Identifies sensitive information, classifies and tags it, matches it to the right record and flags uncertain handling.
Chases forms, tests, information and agreed next steps.
Works open slots against cancellations, waiting lists, recalls and follow-ups to recover otherwise lost revenue.
Reads referrals, extracts information, checks completeness and requests what is missing.
Reads forms and attachments, checks fields and updates the practice record.
Resolves routine messages and routes everything else to the right person with context.
Handles routine invoices, payment reminders and billing queries.
We do not ask you to describe the problem. We sit with the people doing the work, audit where it leaks, and put it in writing before anyone talks about a contract.
A day in the practice with reception, coordinators and billing. We follow the real work, including the exceptions nobody documents.
A written audit: where work falls between systems, what it is costing in revenue, hours and exposure, and the one job we would start with. Yours to keep either way.
Tools, actions, approvals and hand-offs defined with you, then run against your own historical cases so you can inspect the mistakes before go-live.
One job, measured against a baseline written down before we start. If it does not beat the baseline, it stops there.
Clinical, unusual or low-confidence work goes to staff. The agent sends the relevant context with it. No whole-practice rollout and no rip-and-replace.
In 15 minutes, find the one bounded job worth giving to an agent, and how we would prove it before you trust it.
Find your first agentIn 1891 Arthur Conan Doyle, a qualified doctor, opened an eye practice at 2 Upper Wimpole Street. He walked to his consulting room each morning and sat there until three or four, as he later wrote, with never a ring to disturb his serenity. Not a single patient came.
He used the empty hours to write. The first Sherlock Holmes stories for The Strand were written in that room. Within months he had left medicine for good.
We named the company after the street because a quiet diary is where a practice’s revenue disappears. Our agents keep it full.
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