Every week, enquiries go unanswered, cancellations leave slots empty and claims go unbilled. Not because your team is slow, but because the work sits between the systems and nobody owns it.
Built for fertility, dermatology, dental, physiotherapy and private GP practices, where one empty slot is worth more than a day of admin.
Work abandoned enquiries, cancellations, recalls, unpaid appointments and unfinished patient journeys before value disappears.
Take on the chasing, checking, processing and coordination that still sits between systems.
Access scoped to each role, bulk exports and unusual access flagged, every decision logged. Your records stay yours and are never used to train a model.
Your patient record, booking, CRM and payments stay exactly where they are. We find the job where the work is leaking, agree the number it should move, and write that number down before we start.
The number it moves Appointments recovered per month
A cancellation cannot be sold later.
The number it moves Items closed without a person touching them
Work that lives in your coordinator’s head and on a whiteboard.
Chased to a finish, handed over the moment judgement is needed.
The number it moves Records reachable by someone who does not need them
Most breaches are not attacks. They are people who already have access.
Your rules enforced, outliers flagged, every decision logged. Special category data under Article 9, 72 hours to report to the ICO, and your data never trains a model.
Agents that work quietly get forgotten. On the first of every month you get a single page against the number we agreed, so the value is visible rather than assumed.
We do not ask you to describe the problem. We spend a day with the whole practice, from the front desk to the consulting room, find where the work stops and where the opportunity sits, and put it in writing before anyone talks about a contract.
Reception, coordinators, nurses, billing, the practice manager and the clinicians. Each of them knows a different part of the problem and none of them sees all of it. We follow the real work, including the exceptions nobody has written down.
A written audit: every constraint we found and what it costs, the opportunities nobody has had time to take, and the one job we would start with. Yours to keep either way.
Tools, actions, approvals and hand-offs defined with you, then run against your own historical cases so you can inspect the mistakes before go-live.
One job, measured against a baseline written down before we start. If it does not beat the baseline, it stops there.
Clinical, unusual or low-confidence work goes to staff. The agent sends the relevant context with it. No whole-practice rollout and no rip-and-replace.
These are the jobs the audit usually finds. You do not choose from the list. We watch the work, find where it stops, and start with the one costing you the most.
Answers routine enquiries, collects information, follows up and routes or books.
Identifies sensitive information, classifies and tags it, matches it to the right record and flags uncertain handling.
Chases forms, tests, information and agreed next steps.
Works open slots against cancellations, waiting lists, recalls and follow-ups to recover otherwise lost revenue.
Reads referrals, extracts information, checks completeness and requests what is missing.
Reads forms and attachments, checks fields and updates the practice record.
Resolves routine messages and routes everything else to the right person with context.
Handles routine invoices, payment reminders and billing queries.
In 15 minutes, find the one bounded job worth giving to an agent, and how we would prove it before you trust it.
Find your first agentIn 1891 Arthur Conan Doyle, a qualified doctor, opened an eye practice at 2 Upper Wimpole Street. He walked to his consulting room each morning and sat there until three or four, as he later wrote, with never a ring to disturb his serenity. Not a single patient came.
He used the empty hours to write. The first Sherlock Holmes stories for The Strand were written in that room. Within months he had left medicine for good.
We named the company after the street because a quiet diary is where a practice’s revenue disappears. Our agents keep it full.
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