Agents work across the systems you already use to protect patient data, recover lost revenue and take repetitive work off your team.
Reduce manual handling, apply defined rules and permissions, maintain an audit trail and escalate exceptions.
Work abandoned enquiries, cancellations, recalls, unpaid appointments and unfinished patient journeys before value disappears.
Take on the chasing, checking, processing and coordination that still sits between systems.
Keep your patient record, booking, CRM, payments and communications systems. Agents work across them, completing the jobs that still fall to people.
Your systems hold the information. Agents protect it, move the work forward and hand judgement back to your people.
Sensitive information is identified as it enters the practice. The agent applies the practice's access rules, exposes only what each role needs and records every action.
A cancellation creates perishable capacity. The agent finds appropriate patients, works the opportunity and updates the diary when the slot is recovered.
A referral arrives incomplete. The agent checks it, chases the missing information, updates the record and prepares the case for a person.
Each agent owns a defined job, works it to a finish and hands off when a person is needed.
Answers routine enquiries, collects information, follows up and routes or books.
Works open slots against cancellations, waiting lists, recalls and follow-ups to recover otherwise lost revenue.
Chases forms, tests, information and agreed next steps.
Reads referrals, extracts information, checks completeness and requests what is missing.
Identifies sensitive information, classifies and tags it, matches it to the right record and flags uncertain handling.
Reads forms and attachments, checks fields and updates the practice record.
Resolves routine messages and routes everything else to the right person with context.
Handles routine invoices, payment reminders and billing queries.
Every practice has work that falls between its systems. Tell us where the friction is and we’ll scope an agent for it.
Start with one bounded job. Test it on real historical cases, set the rules and compare it with how the work is done today.
Watch the team do the job, including exceptions.
Define tools, actions, approvals and hand-offs.
Run historical cases and inspect mistakes and escalation.
Run the bounded job and measure it against the baseline.
Clinical, unusual or low-confidence work goes to staff. The agent sends the relevant context with it. No whole-practice rollout and no rip-and-replace.
In 15 minutes, identify where your practice could better control patient data, recover revenue or remove repetitive admin.
Find your first agentIn 1891 Arthur Conan Doyle, a qualified doctor, opened an eye practice at 2 Upper Wimpole Street. He walked to his consulting room each morning and sat there until three or four, as he later wrote, with never a ring to disturb his serenity. Not a single patient came.
He used the empty hours to write. The first Sherlock Holmes stories for The Strand were written in that room. Within months he had left medicine for good.
We named the company after the street because a quiet diary is where a practice’s revenue disappears. Our agents keep it full.
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